SUBSCRIPTIONS | FREE DELIVERY ON ORDERS OVER £29
Subscribe to Save
You’ve now found the food your companion desires, so here’s how you can order it and save 10% with our subscription service.
The Benefits
Save 10%
You’ll receive a 10% discount on every order. Plus, if we are running any other promotion at the time, we’ll automatically apply this too.
You’re in Control
Manage your repeat orders from your account. It’s easy to update your delivery information, pause your order and even add more nourishing food to your delivery.
No Hassle
Feel confident that you will never run out of food your companion loves.
How it works
Add their Favourite Food
Choose from our whole innovative range, so your loving pet can receive the pure natural goodness they deserve.
Pick your Delivery Week
Set the weekly delivery gap for each product. You can do this on the product page or at the basket.
Complete at Checkout
Select your delivery day and address when you’re at the checkout. Then you’re ready to complete your first True Instinct subscription order.
FAQs
Are there any commitments?
None at all. You can cancel or pause your subscription at any time.
So, I can receive extra discount?
Yes! Sometimes we run additional offers during the month which can be applied to your subscription order. To benefit from these, payment must be taken during the time of the promotion date range.
What If I’m Not Home?
Our delivery times range from 7am to 6pm. However, if you’re not going to be at home, you can always change your delivery day or adjust your delivery instructions.
Can I Have More Than One Subscription?
Yep! There’s no limit on how many subscriptions you can have.
How do I edit my subscription?
When you login to your account you can edit your subscription by clicking on the green view button under ‘Your Current Repeat Orders.’
Here you will be able too:
Change your delivery week
Change your delivery day or date
Add delivery instructions
Make sure you click save after any changes you make.
What If I Don’t Need my Order One Week?
Not a problem, you can login to your account and pause on your subscription. Make sure you resume it again otherwise you won’t receive your food for next time!
When am I Charged?
For your first order you will need to checkout and pay as normal. However, payment for your repeat orders will be taken two days before your delivery. We’ll let you know two days before by email that we are set to take the money for your next order.
How Do I Change my Card Details?
This can be done in your account. Just add your new details to your payment methods. Then head to your subscription and select your new payment from the drop down. Make sure you click save when you are finished!
Can I Add More Food to my Subscription Order?
Of course, simply find the product you’d like to include in your subscription order and click on the “Add to Subscription” bar. Once you’re happy with the quantity, click add item.
How Can I Change my Delivery Address?
View your subscription in your account and click “use new address”. Add your new delivery address and click the save button.
FREE DELIVERY ON ORDERS OVER £29