The Nature’s Variety range of products are supplied by Natures Menu Limited
Natures Menu Limited (Natures Menu) is a company registered in England under number 1548073 whose registered office is Falcon Road, Snetterton, Norfolk NR16 2FB.
All activity on www.naturesvariety.co.uk (our website) is logged and monitored to help keep personal information secure and to ensure that Natures Menu complies with its obligations under the Data Protection Act 1998 (the DPA) and the General Data Protection Regulation (the GDPR) from May 2018.
We may ask you to provide personal information about you and your pet which will be stored, processed, used and disclosed by us in the following ways:
From time to time we may seek your consent to process, use or disclose your information for any other purpose not listed above.
We are required by law to hold your information for as long as is necessary in order to comply with our statutory and contractual obligations and in accordance with our legitimate interests as a data controller and data processor.
We will endeavor to ensure that your Personal preferences are maintained and up to date.
We will ensure that any changes in personal information that you transmit to us over write previous data held and that data is deleted upon request.
We work closely with a number of third parties including credit checking companies, analytics providers, software providers and regulatory authorities or government departments, and may receive information about you from them.
We may use this information on its own or combined with any of the information we receive or collect from you for any of the purposes listed below:
We will retain and process your personal information for as long as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
To operate effectively as a business we may need to pass your information on to selected and trusted third parties. The third parties we may share information with are:
Please be assured that when we outsource any process, we ensure that any supplier or contractor has adequate security measures in place. We also require them to comply with privacy principles as part of our contract with them including compliance with the General Data Protection Regulations 2018.
Natures Menu provides a customer care service which you can use to:
You can contact our customer care team by telephone or via the customer care form on our website.
We have set out below the purposes for which we will use any personal data that you share with us when you use our customer care service and our lawful basis for doing so:
|Responding to your order, delivery and subscription enquiries||To fulfil our obligations under contracts we have, or will, enter into with you|
|Responding to your requests for feeding advice, information about our product range, product complaints and general enquiries||Legitimate interests (to develop positive customer relationships and ensure our customers get the best experience of our product range)|
|Using your comments and feedback to manage quality control and to improve our product range||Legitimate interests (to monitor, improve and develop our product range)|
Requests for feeding advice, queries about our product range and general enquiries are managed on our behalf by Affinity Petcare S.A. (“Affinity”), a company which belongs to the same group of companies as Natures Menu Limited. Where such queries are made by telephone, they are recorded. Affinity uses Dialoga Servicios Interactivos, S.A. and Unisono Soluciones de Negocio, S.A. to ensure that your calls are properly directed, logged, recorded and stored. All queries submitted via our webform are logged using a CRM platform provided by Salesforce Systems Spain, S.L..
These companies have all entered into contracts under which they have committed to protect your personal data. They will only use your personal data to provide customer care services in accordance with our instructions and will ensure that they have security measures in place to keep your data safe.
Affinity, Dialoga Servicios Interactivos, S.A. and Unisono Soluciones de Negocio, S.A. are all Spanish companies and will process your personal data in Spain. The data protection laws in Spain provide you with the same protections as our data protection laws in the UK.
We will keep copies of any customer care enquiries that you make for 5 years. At the end of this time they will be securely deleted. In exceptional circumstances customer care enquiries may be kept for longer in order to deal with ongoing disputes.
Once we’ve received your information, we'll use appropriate procedures and security features to try to prevent unauthorised access.
Unfortunately, the transmission of information via the internet isn’t completely secure. Although we endeavour to protect your personal data, we can't guarantee the security of data transmitted over the internet. Any transmission of data is at your own risk.
Information supplied by you to us, or that we collect about you, may be transferred and stored by us or processors for the purpose of providing services to you outside the European Economic Area. Where this occurs, we use the model clauses as issued by the European Commission or other appropriate safeguards where applicable. By submitting personal data, you agree to this transfer, storing or processing.
We may monitor the use and content of emails, calls and secure messages sent from and received by us so that we can identify and take legal action against unlawful or improper use of our systems. The main examples of unlawful or improper use are attempting to impersonate Natures Menu, the transmission of computer viruses and attempts to prevent this website or its services from working.
You’re able to correct the information we hold about you as follows:
If you have concerns about the way we handle your personal data, you can contact the ICO or raise a complaint.
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Last updated: February 2021
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